Frequently asked questions

Digital products like Discord bots, custom GPTs and templates. Botnexio is a marketplace run by Aramac GmbH. All listings without a Demo label can be purchased.

Listings marked "Demo" are previews and can't be purchased yet. All listings without a Demo label can be purchased.

It's shown on the product page and in your order confirmation. For products marked "Sold by Aramac GmbH", Aramac GmbH is your seller and contract partner. For all other products, your contract is with the creator. For VAT purposes, Aramac GmbH is treated as the supplier (§ 3(11a) UStG); it pays the VAT and issues the payment receipt. Your contract partner for delivery, warranty and withdrawal remains the creator.

"Continue to payment" takes you to Stripe Checkout. There you review your details and finish with "Pay". You can use any payment method Stripe Checkout offers you.

No. Prices shown are final prices in EUR including VAT. Nothing is added.

Then no purchase was made and you haven't paid. Any temporary hold on your card is released automatically by your bank. You can simply try again.

Email support@aramac.me with the receipt numbers. We refund duplicate payments in full right away via Stripe.

Not at the moment, sorry. Purchases are currently open to consumers only (§ 13 BGB). Buying without VAT (e.g. reverse charge) and invoices to businesses aren't available.

You'll automatically get a payment receipt from Aramac GmbH at your checkout email address after you buy. That's your proof of payment. A payment receipt sent by Stripe on a creator's behalf is not a VAT document. Invoices to businesses aren't available. Can't find the receipt? Just email us and we'll resend it.

For creator products, you'll see the name the creator set in their Stripe account, not ‚Botnexio‘. For products marked ‚Sold by Aramac GmbH‘, the charge appears as ‚BOTNEXIO‘.

Right after payment you get a personal, signed download link. It's valid for 30 days.

Email support@aramac.me with your order number or the email address you used to buy. We'll send you a new link (again valid for 30 days), only to the order email address. We can't issue a new link for unpaid or refunded orders. If a link doesn't work, try another browser or briefly turn off your ad blocker. A screenshot of the error helps us too.

Please check your spam or promotions folder first. If it's not there, email support@aramac.me from the address you used at checkout. We'll check the order and send the link to the order email address.

Sorry about that! Send us your order number, a short description and a screenshot. We'll look into it (for creator products, together with the creator). If there is a defect, you have the statutory rights against the seller, starting with cure. For private creators, §§ 327 ff. BGB do not apply; general sales law applies. Some features depend on third-party services (e.g. Discord, OpenAI/ChatGPT); the product page details apply.

Email support@aramac.me with your order number (B-…), the email address used at checkout and the purchase date. If all three match, we'll send the download link to your correct address. Otherwise, for security reasons, we can only send it to the checkout email address.

As a consumer, you have a right of withdrawal when you buy from Aramac GmbH or from a creator who is a trader. You have 14 days from when the contract is concluded. Full details are in the withdrawal policy (for products sold by Aramac GmbH: withdrawal policy for Aramac products). The German text prevails. Purchases from private creators (non-traders) carry no statutory right of withdrawal, and consumer protection law does not apply. Whether a creator is a trader is shown on the product page.

It ends once performance has begun, if beforehand you (1) expressly agreed that performance may begin before the withdrawal period ends, (2) acknowledged that this means you lose your right of withdrawal, and (3) got a confirmation of this by email (§ 356(5) BGB, German Civil Code). If the product doesn't work as described, that counts as a defect, and we'll still help you after the right of withdrawal has ended.

Send a clear statement, e.g. by email to support@aramac.me or by letter to Aramac GmbH (Botnexio), Waldburgstr. 32, 53177 Bonn, Germany. Aramac GmbH also receives withdrawals on behalf of creators. You can use the model withdrawal form, but you don't have to. Your order number or checkout email helps. To meet the deadline, it's enough to send your notice in time.

The money goes back via Stripe to the payment method you used. For creator products, the refund comes from the creator's Stripe account and Aramac GmbH triggers it. After a valid withdrawal, we refund within 14 days at the latest. You won't pay any fees for this. After a full refund, the download link is deactivated; after a partial refund, it stays active. Partial refunds are only possible for a proven defect. Refunds are always made via Stripe.

It usually takes 5–10 business days to show up, depending on your bank. If it's not there after 10 business days, get in touch. We'll give you a reference you can use to ask your bank.

Sign up as a creator and accept the Creator Terms. Set up payouts with Stripe Express (Stripe handles identity checks and payouts). Complete your seller and tax details (legal form, address, tax number or VAT ID, consent to self-billing). Then upload your product. Botnexio reviews every submission before it appears in the catalog, and your creator account is activated by Aramac. A product can only be bought once your Stripe payouts are active and your seller and tax details are complete.

You need a Stripe Connect Express account in a supported country: Germany, Austria, Switzerland, all other EU member states, Liechtenstein, Norway, the United Kingdom, the United States or Canada.

Add a title, description, price (EUR), category, and file or link. We review your product and then list it.

You're responsible for your own taxes, and you state whether you sell as a business or privately. Botnexio reports seller data under DAC7 (Creator Terms, section 5.5). This isn't tax advice. If in doubt, check with a tax advisor.

You can terminate the Creator Terms at any time with 30 days' notice; existing buyer claims remain unaffected.

Creators keep 85% of the net price (excl. VAT), less Stripe fees. Stripe fees are borne by you as the creator. Full details and a worked example are in the Creator Terms, sections 5.2 and 5.3.

No. The price on the product page is the final price. Nothing is added.

Email support@aramac.me. Including your order number or the email address you used to buy is the quickest way to get help.

The creator's seller details (name, address, email) are shown on the product page. You can always send withdrawals and defect reports to support@aramac.me; we forward them to the creator.

To exercise your rights to access, rectification, erasure and your other data protection rights, email support@aramac.me. We must keep order, receipt and tax data for up to 10 years due to statutory retention obligations (e.g. § 147 AO, § 257 HGB); during that time they are restricted from other use. Details: Privacy Policy.