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Discord bots for tickets compared (as of Oct 2026)

Discord ticket bots compared: ranked by 7 criteria (as of Oct 2026). We look at button panels, forms, transcripts, claiming, auto-close and staff roles, based on the providers' public information.

Last updated: · Responsible: Botnexio, see Legal notice

Note: Botnexio sells its own products. They are not in the ranking but below it under 'Our alternative' and are labelled 'Botnexio product'. We receive no money for the ranking entries.

How we selected (as of 17.10.2026): 7 criteria, up to 100 points, each with a public source. Popularity is not scored. To the criteria ↓

We score 7 criteria, 100 points in total: Features 25 %, Free tier 20 %, Price 15 %, Data & permissions transparency 15 %, Open source 10 %, Activity 10 %, Docs & support 5 %.

This list is not a test: we did not install or measure the bots ourselves; we scored them on the providers' public information.

Ranking (as of 17.10.2026)

Prefer to run the bot yourself? Our alternative

  1. Rank 1

    Discord Tickets

    93.4/100 points

    Features /25
    21.9
    Free tier /20
    17.5
    Price /15
    15.0
    Data & permissions transparency /15
    15.0
    Open source /10
    10.0
    Activity /10
    10.0
    Docs & support /5
    4.0
    Price (according to provider)
    Free (public bot, or self-hosted with hosting costs not included). Paid managed bots exist and are not scored
    Converted to EUR (12 months)
    – (no paid plan)
    Administrator requested
    no (public bot)
    German support
    yes (bot language)
    Hosting · licence
    public bot (free) or self-hosted; paid managed bots · GPL-3.0
    Server count (info, not scored)
    not documented
    Last update
    04.10.2026 (release v4.0.52, GitHub)
  2. Rank 2

    tickets.bot

    78.9/100 points

    Features /25
    25.0
    Free tier /20
    17.5
    Price /15
    9.4
    Data & permissions transparency /15
    10.0
    Open source /10
    2.0
    Activity /10
    10.0
    Docs & support /5
    5.0
    Price (according to provider)
    $2.99 per server per month (Premium); Whitelabel $6.99 per month
    Converted to EUR (12 months)
    €31.88 (converted at the ECB reference rate of 16.10.)
    Administrator requested
    yes
    German support
    yes (bot language)
    Hosting · licence
    hosted · public code without licence
    Server count (info, not scored)
    not publicly documented
    Last update
    16.10.2026 (changelog)
  3. Rank 3

    Ticket King

    65.8/100 points

    Features /25
    25.0
    Free tier /20
    15.0
    Price /15
    3.8
    Data & permissions transparency /15
    10.0
    Open source /10
    0 (no public code)
    Activity /10
    7.0
    Docs & support /5
    5.0
    Price (according to provider)
    $5.99 per 30 days (0–1,000,000 members; $6.99 above), according to provider; 30-day auto-renewing subscription per the provider's terms; excl. VAT according to provider (https://ticketking.xyz/pricing-details, ticketking-premium.pdf, as of 17.10.2026)
    Converted to EUR (12 months)
    €63.88 (converted at the ECB reference rate of 16.10.)
    Administrator requested
    yes
    German support
    yes (bot language)
    Hosting · licence
    hosted · proprietary
    Server count (info, not scored)
    676,767 · Provider's figure (ticketking.xyz blog, post of 21.07.2026), as of 17.10., not verified and not scored
    Last update
    04.09.2026 (blog, patch notes v7.1.0)
  4. Rank 4

    YAGPDB

    58.4/100 points

    Features /25
    6.2
    Free tier /20
    5.0
    Price /15
    7.2
    Data & permissions transparency /15
    15.0
    Open source /10
    10.0
    Activity /10
    10.0
    Docs & support /5
    5.0
    Price (according to provider)
    $5 per month for 1 premium slot, or $4.15 per month billed yearly (Patreon, linked from yagpdb.xyz/premium-perks); 2 slots $8.99, 3 slots $12.99
    Converted to EUR (12 months)
    €44.25 (converted at the ECB reference rate of 16.10.)
    Administrator requested
    no
    German support
    not documented
    Hosting · licence
    hosted · MIT
    Server count (info, not scored)
    not publicly documented
    Last update
    13.10.2026 (release v2.89.0, GitHub)
  5. Rank 5

    Modmail

    57.5/100 points

    Features /25
    12.5
    Free tier /20
    10.0
    Price /15
    15.0
    Data & permissions transparency /15
    2.0
    Open source /10
    10.0
    Activity /10
    4.0
    Docs & support /5
    4.0
    Price (according to provider)
    Free (self-hosted; hosting costs not included)
    Converted to EUR (12 months)
    – (no paid plan)
    Administrator requested
    self-hosted; Administrator in the docs' invite link (optional per docs)
    German support
    not documented
    Hosting · licence
    self-hosted · AGPL-3.0
    Server count (info, not scored)
    not applicable (self-hosted)
    Last update
    30.11.2025 (release v4.2.1, GitHub)
  6. Rank 6

    Ticket Tool

    54.0/100 points

    Features /25
    25.0
    Free tier /20
    15.0
    Price /15
    0.0
    Data & permissions transparency /15
    9.0
    Open source /10
    0 (no public code)
    Activity /10
    0 (02/2025)
    Docs & support /5
    5.0
    Price (according to provider)
    $7.99 per month (Premium Monthly; yearly plan not documented)
    Converted to EUR (12 months)
    €85.20 (converted at the ECB reference rate of 16.10.)
    Administrator requested
    no
    German support
    not documented
    Hosting · licence
    hosted · proprietary
    Server count (info, not scored)
    5,812,837 · Provider's figure (tickettool.xyz), as of 17.10., not verified and not scored
    Last update
    02/2025 (changelog, “February 2025”)
  7. Rank 7

    Helper.gg

    45.0/100 points

    Features /25
    18.8
    Free tier /20
    12.5
    Price /15
    7.7
    Data & permissions transparency /15
    4.0
    Open source /10
    0 (no public code)
    Activity /10
    0 (not documented)
    Docs & support /5
    2.0
    Price (according to provider)
    Premium $4.90 / month; Supreme $3.90 / month (as displayed); Premium Addon: price not documented
    Converted to EUR (12 months)
    €41.59 (converted at the ECB reference rate of 16.10.)
    Administrator requested
    we found no public invite; only visible after login (checked 17 Oct 2026)
    German support
    not documented
    Hosting · licence
    hosted · proprietary
    Server count (info, not scored)
    12.7k servers online · Provider's figure (helper.gg), as of 17.10., not verified and not scored
    Last update
    No visible update date
  8. Rank 8

    MEE6

    30.1/100 points

    Features /25
    12.5
    Free tier /20
    0 (not documented)
    Price /15
    5.6
    Data & permissions transparency /15
    8.0
    Open source /10
    0 (no public code)
    Activity /10
    0 (not documented)
    Docs & support /5
    4.0
    Price (according to provider)
    Regular prices: $13.99 per month, $59.99 per year, $109.99 one-time (“paid only once”). A limited-time 50% offer was shown on 17.10.2026 and is not used
    Converted to EUR (12 months)
    €53.31 (converted at the ECB reference rate of 16.10.)
    Administrator requested
    we found no public invite; only visible after login (checked 17 Oct 2026)
    German support
    yes (website)
    Hosting · licence
    hosted · proprietary
    Server count (info, not scored)
    more than 21 million · Provider's figure (mee6.xyz), as of 17.10., not verified and not scored
    Last update
    No visible update date
  9. Rank 9

    Maki

    28.9/100 points

    Features /25
    6.2
    Free tier /20
    2.5
    Price /15
    7.2
    Data & permissions transparency /15
    8.0
    Open source /10
    0 (no public code)
    Activity /10
    0 (not documented)
    Docs & support /5
    5.0
    Price (according to provider)
    $4.17 per month, billed yearly (Premium; $7.00 monthly)
    Converted to EUR (12 months)
    €44.47 (converted at the ECB reference rate of 16.10.)
    Administrator requested
    yes
    German support
    no
    Hosting · licence
    hosted · proprietary
    Server count (info, not scored)
    1,000,000+ · Provider's figure (maki.gg), as of 17.10., not verified and not scored
    Last update
    No visible update date
  10. Rank 10

    DraftBot

    28.8/100 points

    Features /25
    6.2
    Free tier /20
    0 (not documented)
    Price /15
    6.6
    Data & permissions transparency /15
    4.0
    Open source /10
    0 (no public code)
    Activity /10
    7.0
    Docs & support /5
    5.0
    Price (according to provider)
    3 servers: €3.99 per month or €19.99 per 6 months; 5 servers: €35.99 per year. Calculated with the smallest plan, 12 × monthly (applies to 3 servers)
    Converted to EUR (12 months)
    €47.88 (price in EUR)
    Administrator requested
    yes
    German support
    not documented
    Hosting · licence
    hosted · proprietary
    Server count (info, not scored)
    not publicly documented
    Last update
    25.08.2026 (changelog, version 6.17.0)

Prices according to provider, as shown on 17.10.2026; converted at the ECB reference rate of 16.10.2026 (1 EUR = 1.1253 USD). Based on the provider's public information. Source: ECB reference rates

The bots in detail

Rank 1 · 93.4 / 100 points

Discord Tickets

https://discordtickets.app

Ticket bot available as a free public bot or to host yourself (managed bots are paid): panels with a button or select menu, modal forms, transcripts, /claim with an optional claim button, “stale after” and “auto close after” settings, and staff roles per category. Settings and archives are available in a web portal. Statistics for server admins are not documented. German bot translation available.

Administrator requested: no (public bot): permissions=268561488 in the invite reached via https://discordtickets.app/getting-started/ → https://portal.discordtickets.app/invite (client_id 964624470985826374), as of 17.10.2026. A self-hosted option also exists; a permission set is not documented in its docs

Data retention: indefinitely (per provider) for archives (source: https://discordtickets.app/privacy/, as of 17.10.2026). On the provider's public bot, messages are deleted after 30 days (per provider, https://discordtickets.app/getting-started/, as of 17.10.2026).

Sources (12) · as of 17 Oct 2026

Rank 2 · 78.9 / 100 points

tickets.bot

https://tickets.bot

Ticket bot with forms, automatic ticket archives, claiming and staff teams per panel (3 panels free, unlimited with Premium). Closing inactive tickets is Premium (free: close on leave). Statistics: free, unlocked by vote (“Voting Premium”, /vote). Transcripts can be viewed in the web dashboard. The bot can be switched to German.

Administrator requested: yes (source: permissions=395942816984 in https://invite.tickets.bot; the docs say Administrator can be removed, https://docs.tickets.bot/setup/invite, as of 17.10.2026)

Sources (16) · as of 17 Oct 2026

Rank 3 · 65.8 / 100 points

Ticket King

https://ticketking.xyz

Ticket bot with up to 10 panels (25 buttons and 5 dropdowns each), forms with 5 questions per option, transcripts (retention: indefinitely (per provider)), claim modes and support roles per panel and option. Timed inactivity close and the statistics page are Premium. Ticket history in the web dashboard. German is available as a server language.

Administrator requested: yes (source: permissions=70903736560729 in the invite in the navigation on https://ticketking.xyz: https://discord.com/oauth2/authorize?client_id=710034409214181396&scope=bot+identify+guilds&permissions=70903736560729&response_type=code&redirect_uri=https%3A%2F%2Fticketking.xyz%2Finvite%2Fcallback&state=navbar, as of 17.10.2026)

Data retention: transcripts indefinitely (per provider) (source: https://ticketking.xyz/docs/getting-started/free-plan-limits, as of 17.10.2026).

Sources (13) · as of 17 Oct 2026

Rank 4 · 58.4 / 100 points

YAGPDB

https://yagpdb.xyz

Multipurpose bot with a ticket module: members open a ticket with /tickets open and a reason; transcripts go to a transcripts channel as text files; mod and admin roles apply server-wide. Threaded tickets are Premium. Button panels, forms, claiming and auto-close are not documented.

Administrator requested: no (source: permissions=1516122532343 in the invite in the provider's website template, github.com/botlabs-gg/yagpdb frontend/templates/index.html, as of 17.10.2026)

Sources (7) · as of 17 Oct 2026

Rank 5 · 57.5 / 100 points

Modmail

https://docs.modmail.dev

Self-hosted support bot: members write to the bot by DM, and staff answer in a thread on the server. All thread messages, including internal notes, are logged, with a log link on close. Auto-close and inactivity settings are configurable. Login-protected log links are a Patreon/BMAC feature. Button panels, forms and claiming are not documented.

Administrator requested: self-hosted; the docs' invite template uses permissions=416075476184, which includes Administrator. The docs say “Only Administrator is optional” and recommend allowing it during setup (source: https://docs.modmail.dev/installation, as of 17.10.2026)

Sources (5) · as of 17 Oct 2026

Rank 6 · 54.0 / 100 points

Ticket Tool

https://tickettool.xyz

Ticket bot with unlimited button panels, forms with up to 5 questions, manual transcripts and support roles per panel. Claiming, automation (auto-close) and automatic transcript saving are Premium; statistics beyond 7 days are Premium.

Administrator requested: no (source: permissions=2416045072 in the default invite, reached via the login redirect on https://tickettool.xyz, as of 17.10.2026)

Sources (11) · as of 17 Oct 2026

Rank 7 · 45.0 / 100 points

Helper.gg

https://helper.gg

Ticket bot with a web panel: open and closed tickets and transcripts in one place on the Helper.gg panel, claiming, staff stats and three support roles. Tickets are opened via reaction embeds (“TicketTags”); button panels and forms are not documented. Timed close is Premium. According to the provider, message content is encrypted on entry.

Administrator requested: we found no public invite; only visible after login (checked 17 Oct 2026) (source: https://helper.gg/invite shows the home page; “Get Started” leads to the login at https://panel.parent.gg/, as of 17.10.2026)

Sources (8) · as of 17 Oct 2026

Rank 8 · 30.1 / 100 points

MEE6

https://mee6.xyz

Multipurpose bot with a ticketing plugin: panels with buttons or a dropdown, /ticket-claim and up to 10 ticket manager roles (server-wide). Transcripts of deleted tickets are Premium, and embeds on the panel message are Premium (Free 0, Premium 10). Whether the other ticket functions are free is not documented. The website is available in German.

Administrator requested: we found no public invite; only visible after login (checked 17 Oct 2026) (source: we found no public bot invite: https://mee6.xyz/invite returns 404; “Add to Discord” is a login OAuth (identify, guilds, email, applications.commands.permissions.update, no bot scope); checked https://mee6.xyz/invite, https://mee6.xyz/en/premium, as of 17.10.2026)

Sources (7) · as of 17 Oct 2026

Rank 9 · 28.9 / 100 points

Maki

https://maki.gg

Multipurpose bot with thread-based tickets, staff notes and transcripts and a /ticket command. Free: 1 ticket category and 1 ticket per user; Premium: 10 categories and unlimited tickets per user. Panels, forms, claiming and auto-close are not documented.

Administrator requested: yes (source: permissions=405839932671 in https://maki.gg/invite, as of 17.10.2026)

Sources (8) · as of 17 Oct 2026

Rank 10 · 28.8 / 100 points

DraftBot

https://www.draftbot.fr

French multipurpose bot with a ticket module (/ticket, /ticketmod): an opening message with a button (one reason) or a select menu (several reasons) and several ticket moderator roles. The web panel is for configuration only. Docs mainly in French.

Administrator requested: yes (source: permissions=397250391551 in the invite on https://www.draftbot.fr (“Ajouter à Discord”), as of 17.10.2026)

Sources (9) · as of 17 Oct 2026

Information on third-party bots is based on the providers' public information, as of the date above. Features, prices and permissions may change; the provider's own information prevails. Before inviting a bot, check which permissions it requests.

Our alternative

How Botnexio products work: they are not hosted bots but source code you run yourself.

  • Your bot, your server: you run the bot yourself – on your own server or with a host of your choice – under your own bot account.
  • Adapt it within the licence terms. The standard licence for paid products covers personal, non-commercial use only.
  • You buy paid products once; server or hosting may cost extra on an ongoing basis.
  • You need some setup experience, e.g. with Node.js.

Botnexio products are not part of the list above.

  • Source code · self-hostedBotnexio product

    Botnexio Discord Ticket Bot Starter

    self-hosted

    Self-hosted ticket bot for your own Discord server, written in TypeScript: panel, private channels or threads, transcripts. Private and community servers only. Businesses can choose the business licence.

    View product

How we selected (criteria and weighting)

Each bot can get up to 100 points from 7 criteria. Every point needs a public source from the provider (website, docs, price page or code repository), with URL and check date. Nothing is estimated. 0 points means we found no public information from the provider, not that the feature is missing. Such entries show "not documented".

CriterionMaximum points (weight)How we measurePartial points
Features25 points (25 %)Fixed 8-item checklist for this category: items documented by the provider ÷ 8 × 25.Yes: 25 ÷ 8 = 3.125 points per checklist item documented by the provider; 8 of 8 = full points for the criterion, 0 documented = 0.
Free tier20 points (20 %)Checklist items the provider documents as usable without payment ÷ 8 × 20.Yes: 20 ÷ 8 = 2.5 points per checklist item the provider documents as usable without payment; 8 of 8 = full points for the criterion, none = 0.
Price15 points (15 %)Lowest regular premium price for 1 server and 12 months, as the provider shows it ("according to provider"). Other currencies converted at the ECB reference rate of 16.10. One-time payments are spread over 24 months. 15 × (1 − price ÷ highest verified price in this category). No paid plan = 15. No 1-server plan: smallest plan, with a note (e.g. "applies to 3 servers").Yes, on a sliding scale by the formula: no paid plan = full points for the criterion; price equal to the highest verified price in this category = 0; price not verified = 0.
Data & permissions transparency15 points (15 %)Privacy policy linked: 4. Data retention or a deletion/access route documented: 4. Default invite without the Administrator permission (permissions value in the invite URL, or the docs): 5. Privileged intents in use documented: 2. For self-hosted bots, we score the permissions named in the documentation. This is not a legal assessment of data protection compliance.Yes, sum of four sub-points: privacy policy 4 + retention or deletion/access route 4 + no Administrator in the default invite 5 + privileged intents 2 = full points for the criterion. Per sub-point: met = the points named, not met or not documented = 0 (Administrator requested or no public invite = 0 of the 5).
Open source10 points (10 %)Licence file in the provider's public repository: OSI licence = 10. Source-available licence = 5. Public code without a licence = 2. No public code = 0.Yes, in steps: OSI licence = full points for the criterion, source-available licence = 5, public code without a licence = 2, no public code = 0.
Activity10 points (10 %)Date of the most recent dated update (changelog, blog post, release or commit): ≤ 30 days = 10, ≤ 90 days = 7, ≤ 365 days = 4, older or no visible date = 0. Shown as a date only.Yes, in steps: ≤ 30 days = full points for the criterion, ≤ 90 days = 7, ≤ 365 days = 4, older or no visible date = 0.
Docs & support5 points (5 %)Public docs = 2. Public support server or contact = 2. Status page = 1.Yes, sum of three sub-points: public docs 2 + public support server or contact 2 + status page 1 = full points for the criterion. Per sub-point: met = the points named, not met or not documented = 0.
Total100 points

Checklist for this page (Tickets): ticket panels with buttons or a select menu, forms before opening, transcripts, claiming, auto-close on inactivity, staff roles per category or panel, statistics, web view.

Not scored: popularity / server counts (shown as "Provider's figure, as of 17.10., not verified and not scored", with a source link); German support (info column).

Price not verified: only if the provider shows no price on its own site. The entry then shows "Price not verified (as of 17.10.2026)" and gets 0 points for price; it stays in the list. Introductory and time-limited offers are not used. For self-hosted bots the software counts as free; hosting costs are not included.

Price basis: cheapest regular yearly cost of the cheapest paid server plan (yearly plan if offered, otherwise 12 × monthly; one-time plans spread over 24 months; no sale prices).

Ties are sorted alphabetically. We check prices and details regularly. The date at the top is the date of the last check. Information is based on the providers' public information, as of the date above.

FAQ

What does a ticket bot do?

Members open a ticket with a button. The bot creates a private channel or thread with your staff and can save a transcript when the ticket closes.

Are there self-hosted ticket bots?

Yes. The table shows hosting and licence for each bot. Our guide 'How to set up a ticket bot on Discord' covers the self-hosted route.

How is the list ordered?

By up to 100 points from 7 criteria: features 25, free tier 20, price 15, data & permissions transparency 15, open source 10, activity 10, docs & support 5. Each point needs a public source from the provider. 0 points means we found no public information from the provider, not that the feature is missing. Ties are sorted alphabetically. Details are in the criteria box.

Are Botnexio products in the list?

No. Botnexio products are not part of the list. Where they fit, they appear below it under 'Our alternative', marked 'Botnexio product'.

What does 'Price not verified' mean?

We found no price on the provider's own site. The entry stays in the list and gets 0 points for price. Prices we show are as the provider shows them; other currencies are converted at the ECB reference rate of the date given.

How often is this page updated?

We check prices and details regularly. The date at the top is the date of the last check.

Read next: How to Set Up a Ticket Bot on Discord (Self-Hosted, 2026) · Embed Generator for Discord

Discord is a trademark of Discord Inc. Botnexio is not affiliated with Discord or the providers mentioned. All trademarks belong to their owners.